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‎02-21-2018 12:46 PM

HP Recommended

To follow up on this thread, my beats audio app is gone from my computer and with volume turned all the way to 100 it is still very low.  HP Envy dv7, product # C2H71UA#ABA, S/N 2CE24011BL.  Windows 10 installed.  Please help.

Thanks,

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2018 12:57 PM

HP Recommended

@Hawkertech66

 

Download and install the IDT HD Audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

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3 REPLIES 3

‎02-21-2018 12:57 PM

HP Recommended

@Hawkertech66

 

Download and install the IDT HD Audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎02-23-2018 01:11 PM

HP Recommended

DPK - 

 

That fixed it.  Thanks so much.  Beats Audio app is back up and running and plenty of volume and clarity now.

Have a good weekend.

Hawkertech66.

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‎02-24-2018 03:39 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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