sounds is bad after window update

[harysh]

my hp pavilion - 14 , the speaker efficiency reduced, the sound quality is very poor after I  updated the laptop to latest windows, the solution you provided didn't work. pls help also the light on the mute button is not working.

pls help

[DavidPK]

@harysh 

Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[harysh]

Product name : HP Pavilion Laptop 14-bf1xx

Product number : 3QP48EA#ABV

these r details of my laptop.

[DavidPK · Accepted solution]

@harysh 

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82776.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88602.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

Regards,

DP-K

[harysh]

sir,

will it resolve both the problems of light as well as sound?

[DavidPK]

@harysh 

It should do as the functionality of the mute led is provided by the audio software package.

Regards,

DP-K

[harysh]

sir, 

the Realtek  driver is not getting installed now...

[DavidPK]

@harysh 

Try the later version on the link below.

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88608.exe

Regards,

DP-K

[harysh]

Thank you sir,

speakers r good now.

shall I again follow the same steps, if I  come over this problem again in future?

[DavidPK]

@harysh 

You're welcome

Yes, you can use the same procedure if the problem ever re-occurs in the future.

All the best,

DP-K