volume stuck at 100%

[Catcat14]

Hi, 

I'm having the same issue, the volume is stuck at 100% this started today. I tried the recommendation below; however, I don't have the option to select High Definition Audio Device. 

Please advise. Thanks

Cat

[asmita6658]

@Catcat14

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! To better assist you - 

1) What's the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

2) Were there any recent changes made to the computer? 

While you respond to that, let's try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

Also, try updating the computer -

Step 3 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 
 

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂