Realtek Audio Driver issue for Windows 11 25H2 HP Pavilion Gaming 15-dk0268tx

[rishab506]

Form last 2 days i have facing audio issue in my laptop, suddenly my laptop is having hazy/unclear audio. I have tried troubleshooting, driver updates, virtual assistance but nothing is working. I even rolled back to earlier version of driver but that also did not helped.  I am using Windows 11 25H2 HP Pavilion Gaming 15-dk0268tx. Please help if anyone can.

[Deep_World]

Hi  @rishab506 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand that the audio quality on your laptop has suddenly become unclear and hazy, especially after you've already tried troubleshooting, updating drivers, and even rolling back to a previous driver version. I can certainly understand how important clear audio is for daily use, and I'll do my best to help.

To better understand the situation, could you kindly confirm a few details?

• Is the unclear audio present on the laptop speakers, headphones, or both?
• Do you notice the audio issue while playing all types of content (YouTube, music files, meetings, games), or only with specific applications?

In the meantime, kindly try the following steps:

1. Run HP Hardware Diagnostics Audio Test

1. Turn off the laptop.
2. Turn it on and repeatedly tap Esc.
3. Select F2 - System Diagnostics.
4. Navigate to Component Tests > Audio and run the test.

Kindly let us know whether the test passes and if the audio sounds normal during the diagnostics.

2. Disable Audio Enhancements

1. Right-click the speaker icon in the taskbar.
2. Select Sound Settings.
3. Click your audio output device.
4. Scroll down to Audio Enhancements and set it to Off.
5. Test the audio again.

3. Reinstall the Audio Driver

1. Open Device Manager.
2. Expand Sound, video and game controllers.
3. Right-click Realtek(R) Audio and select Uninstall device.
4. Check Attempt to remove the driver for this device if available.
5. Restart the notebook.
6. Install the latest audio driver available for your model from HP Support..

4. Run Windows Audio Troubleshooter

1. Open Settings > System > Troubleshoot > Other troubleshooters.
2. Run the Audio troubleshooter.
3. Apply any recommendations provided.

For additional guidance, kindly refer to the following HP document: HP PCs - No Sound from Speakers (Windows) - Click here 

I hope this helps.