10-11-2018 01:56 AM - edited 10-11-2018 01:56 AM
I have a very strange issue: since installing a Windows 10 October update (aka 1809) my Omen 15 laptop worked perfectly with Realtek HD onboard audio.
But two days before, when powering off my Omen, system prompted to install a new update, Of course, I agreed and switched off laptop.
Yesterday, I started Omen, system warned about final installation of update, WIndows 10 booted, but strangely, audio disappeared completely!
Windows' Device manager showed Intel High Definition audio device, but its icon was red (i.e. device did not work correctly).
Device ID, I noticed, was intelaudio\func_01&ven_10ec&dev_0295&subsys_103c8390&rev_1000, starting with a INTELAUDIO (that's important!)
I found a hidden device called Realtek HD audio (that worked correctly before), but its ID started with HDAUDIO!
Updates log showed a latest update was something like 'Intel System....' (sorry, I cannot write it by mind, but Omen is currently offline).
What could go wrong?
Please help and thank you in advance!
Solved! Go to Solution.
10-11-2018 05:37 AM - edited 10-11-2018 07:41 AM
Solution is here!
Look what I found: as many users said, Intel SST could be a clue and issue of this strange behavior.
I even tried to completely remove SST-devices (they a two in my Device Manager) and install Realtek driver. Here they are (captions are in Russian, but you can easily find these appropriate devices):
Sound worked then, but in 3 minutes all gone back: Windows forced to install back SST-driver and Realtek audio device turned to unworking Intel Audio device back:
I even tried to completely remove drivers with a Driver Store Explorer utility, but still no luck:
Strangely, I went thru these SST-devices and tried to rollback drivers, and - luckily! - one of the devices allowed to return stock Microsoft HDA driver!
Any Intel HDA mentions disappeared immediately and Realtek audio performed as 100%-working device!
Even after couple of reboots all working well!
Hope, this might help with similar sound issues!
10-11-2018 10:28 AM
I've fixed the Hp omen 15 no audio issue with just from device manager. Please continue the steps:
1. Press to the system devices part from the list in the device manager folder
2. Choose the ''update driver''
3. Explore the driver from the computer (not from the net !)
4. There will be two options & Choose ''HD audio..'' option, apply it and done ! Congrats !
10-11-2018 11:36 AM - edited 10-12-2018 12:10 PM
Windows key + X to see menu
Go into Device Manager
Scroll to System Devices
Locate an audio driver that has these letters in its description 'SST' - this is the one that displaced your previous driver.
Right click, select Update Driver, it will offer to browse computer or List, click List and there should be a High Def Audio and an SST option, you need the High Def one. Next to finish
SST will disappear from System Devices and you should have Audio back
Tried and tested on 2 machines now so it works, any other method like rollback will prob cause the SST to be reinstalled at some point, probbaly immediately !