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HP Recommended
HP ENVY Laptop 15-ep0xxx
Microsoft Windows 10 (64-bit)

I am experiencing this issue where my speakers crackle when playing some audio files at higher volumes. This issue seems to be fixed when I change the Realtek drivers out for generic High Definition Audio Device drivers from Microsoft through the device manager. This "fix" however makes the speaker mute button light not work and the microphone mute button stops working altogether so it isn't entirely ideal. Any ideas on how to fix this are welcome as reinstalling the Realtek drivers hasn't helped and I'm all out of ideas.

1 REPLY 1
HP Recommended

@ZabokrtD Welcome to HP Community!

 

I understand that you are getting noise from the speakers.

 

To confirm whether it's the speaker or the audio card, plug-in Headphones and see if the same issue appears there. If it doesn't then it indicates that there is an issue with the Speaker Hardware. 

 

I would Suggest you Contact HP for a hardware service, although, if the sound appears on the headphone as well, follow the below steps: 

Update drivers through Device Manager, instead of manually, if you haven't tried it before: 

 

a) Open the run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter. 

b) Spot and expand the “Sound, video and game controllers”. 

c) Right click on the High Definition Audio Device driver and select “Disable”. When it prompts to choose an option, click OK. Close the Window, come back and try to re-enable it. Now check if the issue still appears. 

d). If it does, then right click on the High Definition Audio Device driver and select “Update Driver Software”. When it prompts to choose an option How do you want to search driver, then go with Search automatically for updated driver software 

If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it.  

(Ensure that PC is connected to the Internet while performing this step) 

e). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step). 

 

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