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‎02-27-2020 03:44 PM - edited ‎02-27-2020 03:58 PM

HP Recommended
Product: HP Spectre 15-df1000 x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I recently was recommended to install the latest update for Realtek High Definition Audio: Capture1.PNG

but after the update, the driver wasn't functioning anymore, I my device doesn't show the Realtek speaker, yet shows up in the Device Manager as Realtek(R) Audio instead of Realtek High Definition Audio while the Device Manager says it's already installed:

Capture.PNGCapture2.PNG

I tried troubleshooting, restarting the device, system recovery, HP support assistant, and every other method.

Capture.PNG

I really appreciate it Support would provide a fix for this.

2 REPLIES 2

‎02-27-2020 04:04 PM

HP Recommended

@AAE1997 

 

Please try older driver

 

   https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98903.exe

 

Regards.

BH
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‎02-27-2020 04:13 PM

HP Recommended

Doesn't work for OS Version 1909 (OS build 18363.657).

 

Capture.PNG

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