• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-08-2024 03:10 AM

HP Recommended
Product: HP EliteBook 830 G6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)
I have HP 830 G6, the speakers are not working on Windows (10 and 11). They beep in the BIOS and run fine in Linux (Tested on Fedora Linux 39). I know it is not a hardware issue and is a software issue. I have contacted Microsoft Support before and they could not fix this issue themselves. I have and they have tried all the troubleshooting steps there are, i.e., uninstalling and reinstalling the driver, running the troubleshooter, updating the drivers, and more.
Windows shows no Audio Device installed error, the device manager shows that the Realtek(R) Audio Driver can not start giving Error 10. I have tried installing the older versions of the driver too.
Another step I have taken is use HP Cloud Recovery. I created a bootable of Windows with all drivers and installed it. Still the same issue. I am running the latest BIOS.
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.