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‎01-09-2023 07:23 PM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B6AV)

Suddenly, last week, my Realtek audio failed on the above laptop.

 

I tried restarting it, which did not do anything.  I then deleted that device.

 

Please let me know how to reinstall the audio.  I cannot afford to not have my laptop.

 

Thank you in advance!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2023 07:45 PM

HP Recommended

@J-N-Larson 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                        https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142259.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎01-09-2023 07:45 PM

HP Recommended

@J-N-Larson 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                        https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142259.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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