Realtek array internal microphone not working in Google Meet ( Windows 11 ) - drivers updated

[tvanant]

HP Laptop Pavilion x360 touchscreen  model 1179tu 

Internal microphone Realtek microphone array shows working properly in device manager , but fails in HP PC hardware diagnostics component test

Realtek speaker test passes ; microphone drivers are updated

Windows 11 OS

I need to know if this is necessarily a hardware problem and if so , the approximate cost of repair / replacement  . This problem happened suddenly - I have formatted my PC and reloaded Windows 11 , so I cannot do a system restore to the time when it was working earlier . If this is a software issue , what else can I do - pls advise ?

[Hawks_Eye]

Hi @tvanant 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Since your Realtek microphone array appears fine in Device Manager but fails in HP PC Hardware Diagnostics, it could indicate a hardware issue. However, before assuming it's a hardware failure, here are some steps to confirm:

Troubleshooting Steps

Check Privacy Settings

• Open Settings > Privacy & security > Microphone
• Ensure Microphone access is enabled for apps like Google Meet.

Run Windows Troubleshooter

• Open Settings > System > Troubleshoot > Other troubleshooters.
• Select Recording Audio and run the troubleshooter.

Test with Another App

• Try using Voice Recorder or Microsoft Teams to check if the microphone works.
• If it fails across multiple apps, it’s more likely a hardware issue.

Reinstall Realtek Audio Drivers

• Open Device Manager (Win + X > Device Manager).
• Expand Sound, video, and game controllers.
• Right-click Realtek Audio, select Uninstall device, then restart your laptop.
• Download and install the latest driver from HP’s support page.

Let me know if any of these steps help! If the issue persists, hardware service might be the best option.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[tvanant]

Thanks , Hawk's eye , for your detailed response 

I tried pretty much everything of all that before even posting my question here , I am surprised , though , how an internal microphone can fail all of a sudden ( while we all know electronic components can fail any time )

Would you by any chance know the cost of Realtek microphone array hardware and also if this alone can be replaced or the part is integrated along with the webcam , in which case the cost of replacement can go quite high ?

As a last try before approaching HP for hardware support , I am going to try downloading the original Windows 10 OS through cloud recovery withe all original drivers that came with my PC - maybe an upgrade to Windows 11 somewhere down the line caused the problem - I have no idea - what does your experience say ?

If I decide not to opt for high cost hardware replacement support , I will probably settle down with an external microphone , though I do not like too many external attachments to my PC in general !!

Anant 

( India )

[Hawks_Eye]

@tvanant 

You're absolutely right—it's frustrating when hardware fails suddenly, especially something as essential as an internal microphone. Based on what I found, the Realtek microphone array is often integrated with the webcam module, meaning replacement costs can be higher if the entire module needs to be swapped. Some laptops allow for separate microphone replacements, but in many cases, it's bundled with the webcam, making repairs more expensive.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye