Realtek audio admin background is preventing shutdown" and after a few seconds the pc shuts down. Th

[Steve1111111]

Hp laptop with realtek issue on shutdown.Realtek audio admin background is preventing shutdown" and after a few seconds the pc shuts down. This appears everytime I shut down my pc, 

[ub6424]

Hello @Steve1111111 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Bluetooth USB>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Steve1111111]

[Steve1111111]

Hello, hope this is what you required. Steve

[ub6424]

Hello @Steve1111111 

Please follow instructions ...

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.25 Rev.A

22.1 MB

Aug 5, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues: 

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

 "

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.D

18.3 MB

Jul 28, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9366.1 Rev.D

202.4 MB

Jul 28, 2022

Download

(5) Reboot and test 

(6) Please report your results

[Steve1111111]

Hello, tried installing updates as advised but problem still there same as before. Thanks for trying anyway, the laptop is only about a month old so do you think there is another issue with it?

[ub6424]

Hello @Steve1111111 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

(2) --->>> Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10

--->>> https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All software and drivers are included )

(3) Please report your results

[Steve1111111]

Hello, after a lot of messing about finally managed to download windows 11 and installed again then did software which seemed ok at first but it has come back again with delay shutting down and the realtek issue. any ideas what the fix might be? I also have an identical laptop which also had driver issues from the start but they were completely different to this one. I can't remember having problems like this with previous models including a hp 250 g2 which is still working fine although over eight years old now. Any help appreciated.

Thanks

Steve 

[ub6424]

Hello @Steve1111111 

Please use HP Cloud Recovery Tool to prepare <USB flash drive> and install Windows 10.

Good luck

Kind regards