Realtek audio driver 6.0.9414.1 makes volume stuck at 100% even when changing volume bar

[jollyver123]

My realtek audio driver automatically updated to version 6.0.9414.1 and now the volume is constantly loud and when I change the volume the number changes but the volume stays loud. I downloaded a driver from the HP website for my laptop which is version 6.0.9381.1 and I downloaded something called 'sp141454' and once I ran that it made another folder called 'SWSetup'. However I don't know how to install that older driver so I'm stuck with the broken version.

[ub6424]

Hello @jollyver123 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[bghgary]

I have a similar laptop (9WD42AV). The new Realtek audio driver is broken, at least for this laptop. I rolled back the driver to 6.0.9381.1 in Device Manager and then the volume works again.

[Gjb1982]

I rolled it back and gave the reason in the "other" category.  Perhaps if enough people notify them they'll fix it.  I was removing the driver before and after a couple logins it would automatically update it.  Hopefully the rollback sticks so I don't have to keep doing it.

Thanks Bghgary

[ub6424]

Hello @jollyver123 Please report back