• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-09-2018 04:25 AM

HP Recommended
Product: Pavilion 15cw0007nm
Operating System: Microsoft Windows 10 (64-bit)

I posted already about this but nobody seems to answer anything useful, so I have to adress this issue once again!

Ever since updating the Windows 10 from 1803 to 1809, the Realtek drivers do not work. I tried both the ones provided on my Laptop's Support Page, and the newer ones that Windows downloads through 'Update Driver' in the 'Device Manager'.

The only one that works is the Microsoft's stock Windows 10 driver. But the sound on the speakers is awful. I paid for B&O quality and I want it utilized fully.

I have tried to completely uninstall and install diffrent ones over and over again, so please let's go deeper into this.

I've seen plenty of posts both here and elsewhere about 1809 users having this problem, but all the solutions are for Intel-based systems, since there is some Intel SST driver causing the issue. But I have an AMD-based system and cannot apply those fixes.

This problem needs a different approach.

Please offer your opinions.

1 person had the same question
2 REPLIES 2

‎11-13-2018 12:11 AM

HP Recommended

Hello, anybody?

Was this reply helpful? Yes No

‎11-15-2018 01:50 AM

HP Recommended

Well,


yesterday Microsoft released a Cumulative Update for 1809 and it fixed the problem I had with the new Realtek divers. Now all works perfectly!

In the case others had this problem too...

Cheers!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.