cancel
Showing results for 
Search instead for 
Did you mean: 
JackShmitt
Level 3
33 26 2 11
Message 1 of 5
1,983
Flag Post

Realtek drivers from Hp do not install properly

HP Recommended
HP ENVY x360 - 15-cn0003ca
Microsoft Windows 10 (64-bit)

The audio driver for hp envy does not install properly. It finishes half way through with a black screen after being timed out.

Realtek High-Definition (HD) Audio Driver (Windows 10 v1809)

Version: 6.0.1.8544 Rev.C

Release date: Nov 16, 2018

Os: Windows 10 64 bit

File: sp92773.exe (165.5 MB)

Hp laptop: HP ENVY x360 - 15-cn0003ca

4 REPLIES 4
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 2 of 5
Flag Post
HP Recommended

@JackShmitt
Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your experiencing difficulties with audio driver installation on HP ENVY x360 - 15-cn0003ca notebook. I appreciate your efforts to try and resolve the issue.

Let's uninstall the existing sound driver in your laptop and reinstall a new driver for your sound device.

1) Open Device Manager in your laptop.

2) Double-click Sound, video and game controllers to expand it. (Realtek High-Definition (HD) Audio Driver-Ignore Intel  )

 

3) Right-click your sound device and click Uninstall device. (Realtek High-Definition (HD) Audio Driver-Ignore Intel )

4) Confirm the uninstallation. Check the box next to Delete the driver software for this device if there’s an option like this, then confirm the uninstall. (Realtek High-Definition (HD) Audio Driver-Ignore Intel ​​​​​​)

5) Restart your computer and Windows will automatically download and install the latest sound driver for your device. After that, check the sound to see if it works.

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
JackShmitt
Author
Level 3
33 26 2 11
Message 3 of 5
Flag Post
HP Recommended

No your generic response does not help. I have already tried what you have suggested, and much more.

 

I am telling you that there is something wrong with the installation file on your website.

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 4 of 5
Flag Post
HP Recommended

@JackShmitt

Thank you for posting back. 

 

I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
JackShmitt
Author
Level 3
33 26 2 11
Message 5 of 5
Flag Post
HP Recommended

Please do not send me private messages. I have told you that your latest drivers for the version mentioned above do not install. Please test tell Hp to test their software before sending it out to the customers. Please try to replicate the problem yourself. If you need help, I can assist you with that. If the customers are paying Hp a large amount of money. The least Hp can do is to pay someone to test their software, before sending it out to customers.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation