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‎11-30-2019 09:10 PM - last edited on ‎12-02-2019 08:47 AM by Retired

HP Recommended

Doesn't work for Envy 15-j010us. Just reinstalls IDT. No sign of Beats anywhere and still have low audio.

1 REPLY 1

‎12-03-2019 11:42 AM

HP Recommended

@momcat1
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

  • Go to Device Manager. Expand Sound, video and game controllers and locate your IDT High Definition Audio CODEC device. Right-click on this device and choose Update Driver Software
  • Select Yes in the Update Driver Warning. If necessary, please restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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