Reproducible Windows Kernel Crash During 3.5 mm Audio Jack Transitions While Gaming

[MSEB0]

HP Victus 15-fb0xxx – Reproducible Windows Kernel Crash During 3.5 mm Audio Jack Transitions While Gaming (Investigation & Request for Community Testing)

Hello everyone,

I'm investigating a reproducible Windows kernel crash affecting my HP Victus 15-fb0xxx laptop. After several days of testing, collecting crash dumps, and analyzing them with WinDbg, I wanted to share my findings in case others have experienced the same issue.

This investigation is a continuation of the system corruption issue I previously reported.

This post is intended to gather additional data—not to assign blame to any specific vendor.

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System Configuration

• Laptop: HP Victus 15-fb0xxx

• BIOS: F.26 (20-Mar-2026)

• Operating System: Windows 11 Home Single Language (Build 26100.8737)

• CPU: AMD Ryzen 5 5600H

• GPU: NVIDIA GeForce RTX 3050 Laptop GPU

Audio Drivers

Realtek High Definition Audio

• Driver Version: 6.0.9692.1

AMD Audio Device

• Driver Version: 6.0.1.44

AMD ACP Bus Driver

• Driver Version: 6.0.1.85

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What Happens?

While playing Valorant, if I plug, unplug, or even slightly move a wired 3.5 mm headset connector, the following sequence eventually occurs:

1. Audio freezes.

2. Valorant freezes.

3. Windows desktop initially remains responsive.

4. Approximately 5–10 seconds later:

   • Black recovery screen appears.

   • Windows automatically restarts.

5. Reliability Monitor records a kernel crash.

The issue has been reproduced using multiple wired headsets, so it does not appear to be specific to one headset.

I also tested with Valorant Tracker both installed and disabled, and the crash still occurred.

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WinDbg Findings

Multiple kernel memory dumps were analyzed.

Observed BugChecks include:

• SYSTEM_SERVICE_EXCEPTION (0x3B)

  • Earlier crash involving audiodg.exe

  • Faulting module: amdacpbus.sys

• KERNEL_SECURITY_CHECK_FAILURE (0x139)

  • FAST_FAIL_CORRUPT_LIST_ENTRY

  • KiProcessExpiredTimerList

  • Consistent failure signature across multiple dumps

BlackBoxPnP also reports activity involving the Windows MMDevAPI audio endpoint, which aligns with the crash occurring after audio endpoint transitions.

At this stage, I cannot conclude which driver or component is responsible. The evidence only shows that the crash consistently occurs after audio endpoint transitions under gaming load.

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Troubleshooting Already Performed

• Reinstalled HP OEM audio package

• Reinstalled Realtek drivers

• Reinstalled AMD audio drivers

• Updated BIOS

• Updated Windows

• Installed Realtek Audio Console

• Verified Windows integrity (SFC/DISM)

• Analyzed multiple kernel dumps using WinDbg

• Checked Reliability Monitor and Event Viewer

• Tested multiple wired headsets

• Tested with and without Valorant Tracker

The issue remains reproducible.

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Looking for Similar Reports

If anyone has experienced something similar, I'd appreciate knowing:

• Laptop model

• CPU

• Windows build

• BIOS version

• Realtek driver version

• AMD ACP driver version

• Whether the issue occurs in other games

• Whether unplugging or moving the 3.5 mm headset triggers the crash

• Any workaround you've found

Even if your symptoms are slightly different, the information may help identify a common pattern.

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Investigation Repository

I've documented the investigation, WinDbg analysis, driver versions, reproduction steps, diagnostic scripts, timeline, and collected evidence in a public GitHub repository:

HP-Victus-Audio-Kernel-Crash 

If you can reproduce the issue or have additional technical information, please consider opening an Issue or contributing to the investigation.

Thank you for taking the time to read this. Hopefully, together we can determine the underlying cause and help others experiencing the same problem.

[BeemerBiker]

Can you reproduce this problem when running the UEFI diagnostics?

Press F2 when booting.  if the problem occurs when running the audio test then submit a warranty claim.

This link shows how to get warranty information.
Click here to read how to dispute a warranty.
Click here for: Rights in India.