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HP Recommended
HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y838AV)

just yesterday the right internal speaker started making popping noises whenever the computer is on, even if it's not in windows or nothing is playing through the speaker -- ie during POST/bios, during shut down, etc. 

I took off the bottom cover and the pop is because it seems that the speaker is pulsing.  You can see the speaker move.

 

my guess is something -- maybe a resistor -- got fried.

 

I ordered a new set of internal speaker online.

 

However with the dead speaker still attached to the computer the computer can't find any audio devices.  It gives me an intel speaker driver error.  since it's my kid's computer and they just use headphones all the time I can't tell if this pre-dated the speaker getting fried (ie is this a driver problem) or if it's b/c of the speaker being dead.

 

Has anyone else encountered this?  I guess I'll know more when I replace the speaker...

1 REPLY 1
HP Recommended

 Hi @rickined,

 

Welcome to the HP Support Community. 

I'd be happy to help you! 

 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.