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‎09-04-2019 04:20 PM - edited ‎09-04-2019 04:21 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-bl1XX
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I have had my Spectre for about two years and this problem happened after the first few days I bought it. When the right speaker stops working, the only solution to fix this is to re-install the latest BIOS update. However, this problem will happen again after a few days.  

 

Is there any way I can fix this for good? Because even though I love my machine a lot, this problem has become more and more annoying.

 

Thank you!

 

P.S: All the drivers are up-to-date. I also used HP Support Assistant to troubleshoot the problem. Asking the community is my last resort.

2 REPLIES 2

‎09-04-2019 04:26 PM

HP Recommended

@olivierolieh 

 

Please download and perform a CLEAN install the following Realtek Audio software

 

    https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe 

 

Regards.

BH
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‎09-05-2019 03:18 PM

HP Recommended

Hi,

 

It still doesn't work. There's a pop sound and after that, it went silent. No matter how many times I tried to perform clean install, it still goes silent after a while 😕

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