SECOCL.exe Stopped working

[DefenderStarGat]

Control Panel\All Control Panel Items\Security and Maintenance\Reliability Monitor

Is reporting multiple instances over several days: SECOCL.exe Stopped working

Device name CYLINDER-2022-JUL
Processor 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz 2.92 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID B58717BA-A4E4-4F10-AA79-F96434A04580
Product ID 00355-60683-85151-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

Edition Windows 11 Pro
Version 23H2
Installed on ‎Thu ‎2022-‎Oct-‎06
OS build 22631.4602
Experience Windows Feature Experience Pack 1000.22700.1055.0

[DefenderStarGat]

[A_Gayathri]

Hi @DefenderStarGat ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue with SECOCL.exe (possibly related to Intel's Software Guard Extensions (SGX) or some other Intel security component) crashing could be due to outdated or corrupted drivers, software conflicts, or changes to Windows security settings. Here's a step-by-step guide to troubleshoot and resolve the issue:

1. Verify the Source of SECOCL.exe

• Path Verification: SECOCL.exe is commonly located in C:\Program Files (x86)\Intel\.... Any other location may indicate a malicious or unwanted program.
• Use Task Manager or a third-party process explorer to verify the file's properties and origin.

2. Update Drivers and Firmware

• Intel Driver & Support Assistant:
  • Visit Intel Driver & Support Assistant and install the tool.
  • Check for updates to SGX, chipset, and other Intel-related drivers.
• HP Support Assistant:
  • Use the HP Support Assistant to ensure all drivers, firmware, and BIOS are up to date.

3. Check Windows Updates

• Go to Settings > Windows Update and install all pending updates.
• Also, check for optional updates (driver updates are sometimes listed here).

4. Repair or Reinstall Intel Software

• Open Control Panel > Programs and Features.
• Locate Intel Software Guard Extensions or related components.
• Right-click and choose Repair. If repair fails, uninstall and reinstall the software from Intel's website.

5. Adjust BIOS Settings

• Restart your laptop and enter the BIOS/UEFI firmware settings (usually by pressing Esc, F2, or Del during boot).
• Look for Intel SGX or Software Guard Extensions settings and:
  • Ensure it's set to Enabled if required by your system or software.
  • Alternatively, set it to Disabled if it's not needed, and you're not using SGX-dependent applications.

6. Check for Conflicting Applications

• Some third-party security software may conflict with Intel's security components.
• Temporarily disable or uninstall such software to see if the issue resolves.

7. Run System Diagnostics

• Open Command Prompt as Administrator.
• Run:
  • sfc /scannow (System File Checker to repair system files).
  • DISM /Online /Cleanup-Image /RestoreHealth (Restore Windows image health).

8. Check Event Viewer Logs

• Open Event Viewer:
  • Look under Windows Logs > Application for entries related to SECOCL.exe.
  • Review the error description and faulting module for more context.

9. Perform a Clean Boot

• Perform a clean boot to isolate startup programs causing the issue:
  • Press Win + R, type msconfig, and press Enter.
  • Go to the Services tab, check Hide all Microsoft services, and click Disable all.
  • Go to the Startup tab, click Open Task Manager, and disable all startup items.
• Reboot and monitor for SECOCL.exe errors.

10. Reinstall Windows

• As a last resort, reinstall Windows using the Reset this PC feature:
  • Go to Settings > System > Recovery > Reset this PC.
  • Choose either Keep my files or Remove everything depending on your needs.

I hope this helps. 

Take care and have a good day.

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