SKYPE sound distorted, used to be o.k.

[Hans191]

Notebook just over 1 year old.  Could the factory installed audio drivers be out of date? Geeks2U fixed it once but problem is back.

Thanks for helpful advice.

[asmita6658]

@Hans191

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! To better assist you - Are you experiencing this issue only with Skype? 

While you respond to that, let's try these steps -

Step 1 Hard Reset -
1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 Run Audio troubleshooter -

1) In Windows, type "Find and Fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 3 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer.  

Download and install the audio driver from this link.

Also, try updating the computer -

Step 4 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 5 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 6 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂