cancel
Showing results for 
Search instead for 
Did you mean: 
Hans191
New member
1 0 0 0
Message 1 of 2
543
Flag Post

SKYPE sound distorted, used to be o.k.

HP Recommended
X3C53PA#ABG
Microsoft Windows 10 (64-bit)

Notebook just over 1 year old.  Could the factory installed audio drivers be out of date? Geeks2U fixed it once but problem is back.

Thanks for helpful advice.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,739
Message 2 of 2
Flag Post
HP Recommended

@Hans191

 

Greetings and Welcome to the HP Support Community. 

 

Don't worry, I'm here to help! To better assist you - Are you experiencing this issue only with Skype? 

 

While you respond to that, let's try these steps -

 

Step 1 Hard Reset -
1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

 

Step 2 Run Audio troubleshooter -

1) In Windows, type "Find and Fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 3 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer.  

 

Download and install the audio driver from this link.

 

Also, try updating the computer -

 

Step 4 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

 

Step 5 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 6 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation