SRS Audio Control Panel Not Working

[RK99]

Using windows 10/64 with IDT High Definition Codec.  Sound works fine but cannot use any of the IDT enhancements.  Notice in EQ panel below frequency goes from 0Hz to 0Hz:

I have uninstalled the device, reinstalled the IDT software and reinstalled the device.  Again, I have good sound but cannot enable/use any of the enhancements.  Thoughts, suggestions??  Thanks for your help!!

[FlashRam1714]

Hello @RK99,

Thank you for posting on the HP Forums!

I have taken a look at your post and see that the Equalizer bars are non-existent on your HP Pavilion dv7-3188cl notebook. This is most likely a driver compatibility issue as I looked at the driver page for your notebook and there hasn't been any Windows 10 driver releases for this notebook.

Please start with a hard reset. After that, use this audio troubleshooting document:

HP Notebook PCs - No Sound from Speakers

(I'm aware this is a Windows 8 document but most of the steps will be the same for Windows 10)

I did some searching and found a driver that is compatible with Windows 8.1. To download this driver go to this link: IDT High-Definition (HD) Audio Driver - Version: 6.10.6492.0

Updating the drivers

1. Download this file
2. Click the windows key + R
3. Type devmgmt.msc and then click OK
4. Click the view tab, then on hidden devices
5. Click on the little + beside, sound, video and game controllers
6. Right-click on the audio controller, then click properties
7. Go to the Driver tab
8. Click on Update Driver
9. Select the option that says Browse my computer for driver software
10. The file will be located at C:\SWSetup\sp64182

The path will be: Computer OS (C: ) SWSETUP sp64182

 (Make sure the check box called Include subfolders is checked)
11. Click Next
12. Reboot the computer

I look forward to the results! If this information is helpful, click the thumbs up.

[RK99]

FlashRam1714   - Thanks for your reply.  Unfortumately this did not change the behavior of the system.  I have included a few othe screen captures to make things more clear.  Sorry for showing so many - I wanted you to have answers to most of your questions!!  Thanks!!  Bob K.

Previous capture did not have music playing.  If music had been playing it would have looked like this.

Just to show the right driver is in use...