SYSTEM THREAD EXCEPTION NOT HANDLED

[bin_78]

After pairing and connecting "Boult Audio PROBASS BOOST Wireless Bluetooth Headphone", after a while, my System crashes by showing that "Your PC ran into a problem and needs to restart".

It shows the following info;

• Stop Code: SYSTEM THREAD EXCEPTION NOT HANDLED
• What failed: rtbth.sys

My System Specification:

HP Compaq 15-s001TU Notebook (4th Gen Ci3/ 4GB/ 500GB) (15.6 inch)

Model Number : 15-s001TU
Power Supply : 65 W AC Adapter
Battery Cell : 4 cell

Processor Brand : Intel
Processor Name : Core i3
Processor Generation: 4th Gen
SSD: No
RAM: 4 GB
RAM Type: DDR3
HDD Capacity: 500 GB
Processor Variant: 4010U
Clock Speed: 1.7 GHz
RAM Frequency: 1600 MHz
Cache: 3 MB
RPM: 5400
Graphic Processor: Intel Integrated HD4400

OS : WINDOWS 10 PRO 64 Bit

[Echo_Lake]

@bin_78

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, disconnect the Bluetooth device  and then perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.