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‎03-22-2023 04:03 AM

HP Recommended
Product: HP Elite x360 1040 14 inch G9 2-in-1 Notebook PC (4C056AV)
Operating System: Microsoft Windows 11

Hey there,

 

So I got replacement laptop for my previous 840 G9 that was sold to me with wront screen brighness, and I was offered 1040 G9 x360 and was looking like a great deal, but...

 

Laptop is from HP Renewed program, "gold" option, that seller convinced me it is brand new, unused device that was not picked up by the original buyer. But definetly box was oppened and laptop was not new, his reply was that they open every silgle one to test and setup for customers. Anyway...

 

I have some audio issue, where you can hear static noise coming from the speaker when system sounds are playing. This happens even on my BT headphones (Bose QC45) but does not happen when laptop is connected to the dock (HP SUB C Gen 5), but sound is still playing from the laptop speakers. Tried to connect it to a charger to see, but static noise is still there. So it is not present only while dock is connected. 

 

Also, other sounds seems to be OK, like from youtube. But it is driving me crazy when it strarts making this noise on system sounds. 

 

Below is video so you can hear it for youtself. I have tried re installing drivers, installing older version from HP, but nothing seems to helo. Any thoughts? 

 

https://youtube.com/shorts/ullsXuWYKg0?feature=share

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