09-29-2016 01:46 AM
Earlier this week I received and downloaded the latest update to Windows 10. It went smoothly as expected and everything seemed fine until yesterday I began to experience a buzzing scratch noise from my laptop speakers. It was intermittent at first and then it escalated. Certain music and audio like dialogue and certain songs experiences this scratching noise along side the regular audio a lot.
To test wither the cause is physical (speakers themselves) or software related (due to update) I have done the following.
I have tried what was said in this question; http://h30434.www3.hp.com/t5/Notebook-Audio/HP-15-audio-crackles-unless-headphones-plugged-in/td-p/5....
I have created a system restore point on the notebook and backup complete data and uninstalled the audio drivers from device manager and reinstalled it.
It has not worked and I am now assuming it is a physical problem with the speakers themselves. If that is the case, what should I do? A check seems to show that my warranty is still applicable; should I go with it?
Solved! Go to Solution.
09-29-2016 01:36 PM
Thank you for joining HP Forums.
I'll be glad to help you :)
As I understand the headphones function properly, however, the speakers create an excessive noise and considering the fact that you have already reinstalled the drivers, attempted a backup & restore but the issue persists,
It's time you contact the HP phone support and get a repair service (free of charge, since your computer is covered by the HP Warranty).
HP Technical Support can be reached by clicking on the following link:
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
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I am an HP Employee
10-27-2016 03:59 AM
I have recieved my laptop after getting it sent out for repairs; it turned out to be a software issue. (Due to that update I presume)
I have turned off the audio enhancements as recommended and the scratchy audio problems went away. Unfortunately at the cost of some sound quality.
But you have my thanks for your assistance. It was very much appreciated. :)