Set Audio Sample Rate on Realtek Audio

[John412341]

There are 2 other threads across the years reporting the same problem; none have been resolved. 

I cannot adjust the sampling rate for the audio output of my device. Note that this was working sometime in February; presumably some sort of windows update or driver update broke this.  In all versions of the 'edit audio device properties' menu, the advanced tab has only 2 options: 1 channel, 16-bit  48,000Hz (DVD Quality), and 2 channels, 16-bit 48,000Hz (DVD Quality).

Things I've tried:

- Downloading and reinstalling the realtek driver from the realtek site directly: https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

 Note that this download hasn't been updated in 4 years, since 2017.  This process does not actually change the driver setting; every restart of windows reverts the changes to RealTek driver version 6.0.9191.1. 

- In Device manager, selecting the Realtek device and updating the driver to the generic microsoft 'High Definition Audio Device' Microsoft Driver version 10.0.22000.1

- Using the HP service to get the recommended drivers. There are currently 0 audio drivers recommended on the HP driver updater tool for version Windows 11. For windows 10, there is realtek driver version 6.0.9191.1, which does not allow changing the sample rate or bit depth.

How can I select a modern High Definition audio output sampling rate via my headphone jack with an HP Envy? I want to use 192,000Hz sampling to hear the full dynamics on my home stereo system. My cell phone and my 9 year old Lenovo laptops currently output much higher audio quality than this device.

[Echo_Lake]

@John412341

Thank you for posting on HP Support Community.
 

Don't worry, I understand that your HP notebook audio is not working correctly. I appreciate your efforts to try and resolve the issue.

The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well. 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

And, also refer to the article: https://support.hp.com/in-en/topic/audio By the end of the article you will be able to isolate the issue.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[_OMEN_USER646]

I followed the above steps and still i cannot resolve the issue. Why wont you release an UPDATED DRIVER ? It's a great idea, with the update you can resolve other issues too...

[John412341]

Resetting the computer to the factory settings does not resolve the issue. The issue was also present when i first purchased the computer; at one point I was able to update my driver to a generic realtek driver, not the HP one which seemingly just disables higher sampling rates and frequencies. But it seems impossible to retain a driver; windows automatically updates new HP realtek drivers upon restarting the computer.

This is not resolved. We need an updated realtek driver which supports the hardware-available sampling rates and output frequencies.

[John412341]

Also, as far as I can tell, there are 0 Windows 11-specific drivers available from HP for this audio device. Are the Windows 10 ones the most recent?