• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-01-2025 03:02 AM

HP Recommended
Operating System: Microsoft Windows 11

I am a universety student and when we take exams we use a program that closes all programs and locks down your computer. The last few exams I've had I've gotten a pop-up saying "SmartAudio3.exe - Application error" and that the "instruction on 'something' refering to the memory of 'something else'. Memory could not be read". I have tried pressing OK to close the program, and I have tried simply pressing X on the pop-up but IF it goes away (which it often dosen't) it will pop up again after a few seconds. Does anybody have any idea of what I could do to fix this? The pop-up can't be moved and I would rather like to my screen. 

Reply
1 REPLY 1

‎06-02-2025 09:51 PM

HP Recommended

@hedvigeleonora, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.