Sometimes when recording audio only noise is heard

[lercoginya]

Hello! Two weeks ago I bought a new  laptop HP ENVY x360 Convertible 13-ar0004ur.  I have discovered  a problem with microphone ( https://youtu.be/SAWcXzSWeXc - attach a link with a record). Sometimes when you enter a sound instead of a voice, you hear only noises. During these periods, the settings show that the sound enters the microphone continuously at maximum volume. I don't know what it depends on, because I didn't notice any regularity ( everything works normally from time to time). I tried to find the problem myself using the "Troubleshooting" options in the audio section and performed diagnostics in the HP Support Assistant app, but it did not give any result. At the same time, when you connect an external microphone, the same noises are always heard, only in the background. You can make out the voice, but the quality of the recording is damaged because of this. I would like to find a solution to the problem. Thanks

[praveen196]

@lercoginya Welcome to HP Community!

I understand that you are facing issues with audio.

Do not worry. I will try to fix the issue.

Please update the windows update and check.

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Please uninstall the audio drivers and reinstall the drivers. Also, update the BIOS.

Please click the below link to download the drivers.

https://support.hp.com/us-en/drivers

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[lercoginya]

Thank you for yours advice! I had done all you suggested and it had helped but after a while the problem reappeared.

[praveen196]

@lercoginya 

I understand your concerns.

In that case, I would suggets you perform the system reset.

Have a nice day!!