Sonud volume too low, dissapointed

[SSJ_Mando]

Hi, I just bought this new laptop and sound volume is really low, actually dissapointing, installed the updated realtek driver but issue remains, tried almost every setting, changed the driver and got ina BSOD loop.

Any options besides returning it?

[sandytechy20 · Accepted solution]

@SSJ_Mando

Welcome to the HP support community.

Update the Bios, chipset, and audio drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SSJ_Mando]

Hi Sandy, really appreciate your help, it was not a driver problem however the asisstant did fix the "low volume problem" (Fixes & Diagnostics-> Fix audio issues -> Launch) don't really know how, so now I'm happier 🙂

Too bad I had to download yet another software to fix and not even know what it did.

Thanks again!

[sandytechy20]

@SSJ_Mando

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.