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‎07-28-2020 03:57 AM

HP Recommended
Product: Pavilion TouchSmart 14-n055sa Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

                 I am in need of a new sound driver, I've been using realtek high definition audio driver. However this doesn't work when I'm djing as it can't split the audio between my headphones and speaker. I have tried to install this  W10 IDT audio driver https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe. Is there any other drivers I could use. 

3 REPLIES 3

‎07-28-2020 07:28 AM

HP Recommended

Hi:

 

Your notebook has the Realtek audio chip, so the IDT audio chip driver wouldn't work.

 

The only suggestion I can offer, would be to install the latest Realtek audio driver directly from Realtek.

 

Accept the agreement.  Download and install the Windows 64 bit driver and restart the PC.

 

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

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‎07-29-2020 01:55 PM

HP Recommended

Thanks for your reply I have updated the Realtek to the latest version and have had no success. Is there anyway to get rid of Realtek. Would that even be the problem I need the audio to split through a cable so it comes out a master speaker and the next song through my headphones.

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‎07-29-2020 02:16 PM

HP Recommended

You're very welcome.

 

You can uninstall the Realtek driver but you may end up with no sound at all.

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