Sound Echos with Static Feedback

[NavyA6bn]

When connected to another device over the internet (Facebook LIve, Facebook Video, Zoom Call, etc), the recipient hears static feedback and echoing sound from my laptop. This is relatively recent within the last month or so. I ran diagnostics on my laptop to ensure my microphone drivers and performance were ok. No issues found. I installed all Windows updates available but the problem persists. Any assistance would be greatly appreciated. 

[Riddle_Decipher · Accepted solution]

@NavyA6bn Greetings from the HP Community!

First, it can be helpful to figure out where the unwanted noise is coming from so the right individual can troubleshoot the issue using the tips below

• Only I can hear the unwanted noise.

  • If you are connected with your mic and speakers, then there is most likely an issue with your audio device. Try unplugging your headset from the computer and then plugging it back in again. 
  • If you are connected via your telephone, then there is most likely an issue with your telephone service provider. 
     

• Everyone except me can hear the unwanted noise.
  We hate to break it to you – but the source is probably you! Try using the troubleshooting tips below
   

• All participants can hear the unwanted noise.
  In this case, it can be unclear who is the source of the feedback. If the "Who's talking" notification shows you who is speaking when the unwanted noise occurs, try muting that individual.

  Otherwise, try these steps to determine who is causing the feedback:

  1. Click Mute All in the Attendees pane.
  2. Unmute each attendee one at a time, and have them start speaking.
  3. When the unwanted noise returns, the most recently unmuted participant can be identified as the source of the echo. try the below steps:

Troubleshooting for computer/notebook mode (mic and speakers)

• Try a USB headset.

• The built-in mic and speakers on your computer or mobile device might not pick up your audio as clearly as a headset, because built-in microphones on your computer or webcam can pick up other noise and cause an echo. We recommend a using USB headset plugged into your computer (instead of an analog-connected one), or headphones with a mic included plugged into you mobile device.

• Try lowering the volume of your built-in speakers.

• The built-in speakers on your computer might be playing back the sound that your built-in mic is picking up, which could cause an echo.

• Check for sources of background noise.
  There could be something in your environment that is causing the unwanted noise, such as a fan blowing directly into your microphone or other voices if you are in a public area. If you cannot move away from these sources of noise, then try muting yourself when you aren't speaking.

• Mute the microphone when you aren't speaking.
  If you weren't able to resolve your feedback issues, then try muting yourself when you aren't speaking to avoid having the unwanted noise disrupt the session.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[afkinch]

I have two HP laptops and both are only 1 to 2 years old. Windows 10, all patches applied. When I connect to zoom everyone else gets static from me. I have tried all the things that were suggested here, but no fix. Turning the mic off does help, but when I talk they still get static.

I have adjusted the mic, the speakers, all to no use. 

[Echo_Lake]

@afkinch

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you checked with a different app such as Skype?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

If your experiencing audio issue only with Zoom app then try this workaround: 

Make sure the right microphone is selected in Zoom

While in a meeting, select the arrow next to the microphone icon to open a menu. In the drop-down options make sure you have the right microphone selected. (Select a Microphone Realtek or High def audio  device same goes for an internal speaker )  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[afkinch]

I have used bluetooth ear plugs with a built in mic and had no issues. I have adjusted the microphone settings to another HP envy that I have, but this has not helped. Even when I use Zoom between my two computers the second laptop gets static from mine, but my laptop does not get static from the second one.

[Echo_Lake]

@afkinch

Thank you for posting back. 

I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Update the audio driver
• Step 3: Use the Troubleshooting tool
• Step 4: Configure the sound settings in Windows
• Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.