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‎09-20-2019 10:36 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hi, so I've been experiencing this issue whever I turn on my laptop sometimes, there is no sound. But after restarting my pc or reinstalling the drivers, the sound comes back instantly. 

2 REPLIES 2

‎09-20-2019 10:53 PM

HP Recommended

@ValerioViegas 

 

What is your Envy x360 ? Please try to download and install the following Realtek audio software

 

   https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe

 

Hope this helps otherwise post back what is your Envy x360.

 

Regards.

BH
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‎09-21-2019 12:15 AM

HP Recommended

System Model HP ENVY x360 Convertible 15-cn0xxx

 

Hi, I'm installing this driver and will revert if the issue gets solved. This has been repeatedly been happening a lot recently. 

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