cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Nidstang
New member
5 3 0 0
Message 1 of 5
487
Flag Post

Sound Issues On HP Omen

HP Recommended
OMEN by HP - 17-an188nr
Microsoft Windows 10 (64-bit)

I've had an HP OMEN - 17-an188nr laptop for a couple years now. The last couple weeks I've suddenly been experiencing issues with my laptop's volume. I used to keep my volume at around 30, seems loud enough there. A few weeks ago I experience a huge sound decrease in the middle of watching a video, like the volume just disappeared. It eventually came back, but I thought it was weird. A few days later I experienced the same thing, this time the volume never came back. I uninstalled and reinstalled my Realtek audio drivers, and that seemed to fix it for a few days. Then it happened again, I uninstalled and reinstalled the drivers again, but this time it is not working. 

I essentially need to turn my volume all the way up to 60 to be as loud as where it used to be at 30. This means my laptop cannot get as loud as it used to either, my total volume is essentially halved. This is extremely frustrating, as I use my computer daily for gaming, video, and music related things. 

 

Bang & Olufsen speakers, Realtek High Definition Audio Drivers

 

Anyone have any solutions, or know why this may be happening? 

4 REPLIES 4
banhien
Level 20
Level 20
98,700 37,742 12,822 27,062
Message 2 of 5
Flag Post
HP Recommended

@Nidstang 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
          https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104428.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Nidstang
Author
New member
5 3 0 0
Message 3 of 5
Flag Post
HP Recommended

I am getting an error message saying "The driver is not supported on this OS version (10.0.19042)".

Was this reply helpful? Yes No
Nidstang
Author
New member
5 3 0 0
Message 4 of 5
Flag Post
HP Recommended

I uninstalled my sound driver completely, and reinstalled the Realtek High-Definition (HD) Audio Driver (Windows 10 v1909) driver found through the tool bar on this site.  Nothing has been fixed doing this. 

Was this reply helpful? Yes No
Nidstang
Author
New member
5 3 0 0
Message 5 of 5
Flag Post
HP Recommended

This has still not been resolved. Any solutions?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation