Sound Not Working on HP-Envy x360

[Adam525]

@Riddle_Dicpher

I am having the same problem... My HP x360 will not play sound from the factory "Realtek" speakers. I have gone through the audio trouble shooter several times (uninstalling, re-installing and updating driver, several hard resets etc...) to no avail.

HOWEVER, when I did the components test the speakers did play sound. Unfortunately when I return to windows the speaker doesn't work.

Please help! 

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[Jeet_singh]

@Adam525,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the sound not coming from your internal speakers. Don't worry I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any software or hardware changes on the PC before the issue started?

Did it happen after a recent windows update?

Have you tried to update the Windows?

Let's start off by uninstalling the audio drivers on your PC from device manager:

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer and then check.

If the issue persists, I would suggest here is to do a reset the PC - HP PCs - Resetting Your Computer (Windows 10)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[JJL12]

This did not solve my problem.  Maybe my problem is a little different.  If I use the HDMI port, then when I disconnect, the internal speakers do not work and I need to reboot the laptop for it to work.  The software is not sensing that the HDMI is no longer connected.  And sometimes, the sound randomly does not work and I need to reboot.

[TEJ1602]

@JJL12, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, refer to the document HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows) for help.

Keep me posted for further assistance.