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‎12-17-2024 09:15 AM

HP Recommended

I am experiencing an issue with my laptop's sound playback after upgrading to Windows 11. The sound intermittently stops working, and while reinstalling the audio drivers temporarily resolves the problem, it returns after some time. In some cases, restarting the device helps, but the issue reappears eventually.

Could you please assist me with resolving this issue permanently?

Thank you for your support.

3 REPLIES 3

‎12-17-2024 12:46 PM

HP Recommended

@Ivenhor 

 

What is your machine ?  Please try a clean install Audio driver


1. Download https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe

                and save on your computer
2. Use Device Manager to uninstall audio driver (if any),
3. Reboot machine,
4. Install downloaded file above,
5. Reboot machine.

Hope this helps otherwise please post the model/product of your machine back.


Regards

BH
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‎12-20-2024 01:35 AM

HP Recommended

I tried what you suggested. Uninstalled and installed the driver you linked to. However, after a few days the problem came back again. Sound playback and microphone does not work again. The model of my laptop is HP Probook 450 G6

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‎12-20-2024 12:48 PM

HP Recommended

@Ivenhor 

 

Now, do the same but for the following driver

 

  Type: Driver-Audio
  Version: 13.9703.4880.112 Rev.Q
  Operating systems: Windows 11
  Release date: Aug 8, 2024
  File name: sp154107.exe (551.8 MB)
 
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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