cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
MyGIS
New member
3 2 0 0
Message 1 of 3
1,220
Flag Post

Sound device not working since Windows Update 21H1

HP Recommended
ZBook 15u G4
Microsoft Windows 10 (64-bit)

Device name
Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Device ID
Product ID
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 10 Pro
Version 21H1
Installed on ‎03-‎May-‎21
OS build 19043.985
Experience Windows Feature Experience Pack 120.2212.3740.0


Since the update to 21H1, the sound device is no more detected by the OS. I tried all sorts of things such as removing the driver, reinstalling using the latest driver from the HP support. The technical person who came to fix the issue, said that I needed to re-install windows to a previous version. we tried several things with Microsoft Support as well. Microsoft's verdict is that there is an issue with the driver.

 

I suspect that HP does not have a driver for windows 10 21H1 .

 

Is there anything I have not done so far that I should do? I tested the sound with a Linux USB key and the sound device works.

 

Thanks.

2 REPLIES 2
John8081
New member
1 1 0 0
Message 2 of 3
Flag Post
HP Recommended

 have the same problem

Was this reply helpful? Yes No
MyGIS
Author
New member
3 2 0 0
Message 3 of 3
Flag Post
HP Recommended
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation