Sound distorted when headphones/earphones plugged in and then unplugged

[SRNeha]

For the past couple of months, sometimes when I have my earphones or headphones plugged in, the audio suddenly gets distorted or completely lost. Even when I unplug my headphones or earphones, the speaker icon indicates that the device is still plugged in (as the volume is at 100% when I don't use headphones, and at 45% when I do), and there remains no sound. I have to restart my laptop whenever this happens to fix this issue. I have tried troubleshooting the sound problems, and my devices are all up to date. So, I don't think there is any issues there. It happens once every 2 or 3 weeks. But every time it does, it'll be a constant issue throughout the day, until I turn my laptop off for the night. It usually is fine the next day, but it happens again in a couple of weeks. My laptop is usually on most of the day, so, whenever this happens, it is quite annoying as it disrupts my work a lot.

[praveen196]

@SRNeha Welcome to HP Community!

As I understand the sound on your device is distorted,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you update the BIOS?

While you respond to that, here's what you need to know:

Audio devices might need to be disconnected from the computer during the troubleshooting process.

   CAUTION:

Always follow manufacturer instructions for disconnecting USB devices from the computer. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Some other USB devices support the Windows Safely Remove Hardware feature.

Make sure Windows can produce sound from the speakers before using this article. If the computer cannot play sound from the speakers, choose one of the HP support documents below to resolve that issue:

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!