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virtozo
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Sound distortion and hissing sound from laptop speakers

HP Envy 360 Convertible
Microsoft Windows 10 (64-bit)

The sound is just awful, the level is changing on his own, right now is at 60% and i can barely hear the music. When is no music playing a constant HISSING?CRACKING sound can be heard. I had this issue for some time/years now.

Can someone help with a solution? I reinstalled realtek audio drivers many times from HP site, no changes! Thanks.

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Sound distortion and hissing sound from laptop speakers

Hey there! @virtozo,

 

Were there any recent windows update on the PC?

 

Have you tried checking with external speakers or headphones? Does the issue persist?

 

Please share the product number of the PC to assist you better.

 

If you have installed antivirus software try disabling the software and check if the issue persists.

 

Try the steps recommended below.

 

First, running the audio troubleshooter - open Start > Settings > Update & security > Troubleshoot 
Scroll down, select Playing audio 
Click Run the troubleshooter 

 

Turn Off Audio Enhancements in Windows 10

 

In the taskbar search, type ‘Sound’ and select Sound Control Panel item from the list of results.
The Sound properties box will open. Under the Playback tab, right-click the Default Device – Speakers/Headphones and select Properties.

In the Speakers Properties box which opens, switch to the Enhancements tab, select the Disable all enhancements check box.

Now try to play your audio device. Does it work?

 

Also, try the steps recommended below.

 

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight Realtek Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

 

Lastly, uninstall the audio driver from the device manager and update the Audio driver and BIOS using the HP support assistant.

 

You can update drivers on the PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Let me know if this helps!
Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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virtozo
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Sound distortion and hissing sound from laptop speakers

when i run troubleshooter got at the end problems found Generic Audio Driver Detected! and no fix for this.

On device manager it shows the Realtek driver.

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Sound distortion and hissing sound from laptop speakers

Hi! @virtozo,

 

Thanks for writing back to us.

 

It sounds like the PC has installed the windows basic audio drivers.

 

Uninstall the audio drivers from the device manager and install the latest version of audio drivers using HP support assistant.

 

Download and run the HP support assistant using this link. Click Here

 

 

Hope this helps!

Take Care! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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virtozo
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Sound distortion and hissing sound from laptop speakers

I reinstalled the drivers, I have latest version HP assistant, nothing is working, still that hissing sound and when I run the sound troubleshooter I got the same message Generic Audio driver detected!! This is ridiculous, there are some major bugs either in windows 10 or in your audio driver!!

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virtozo
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Sound distortion and hissing sound from laptop speakers

Device INTELAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_103C8313&REV_1000\4&8a186ce&6&0001 was not migrated due to partial or ambiguous match.

Last Device Instance Id: BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&34d4a3e7&0&5CF6DC09D0DA_C00000000
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FFFFFFFFF122
Present: false
Status: 0xC0000719

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Sound distortion and hissing sound from laptop speakers

@virtozo,

 

Thanks for writing back to us.

 

As the issue still persists after trying out the steps.

 

Try performing a complete system reset and check if it helps.

 

Refer this article to know more information about performing a system reset. Click Here

 

Hope this helps!

Take Care! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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