• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion - 15-cw1063wm
Microsoft Windows 10 (64-bit)

As the title says, a few months ago my audio began fading out after about anywhere from 3 to 7 seconds of continuous playback, after which I'd need to wait about the same amount of time before playing back again to make it full volume--rinse and repeat ad nauseum. I've attempted everything as listed here, to no avail. The chipset download prompts me with an "unknown error" after each attempt, and the Realtek driver simply reinstalls itself and nothing else happens. 

 

The OS does not report any change in volume, program nor system side. This leads me to believe it's something with the laptop itself, which is a bit irritating truth be told.

 

The Audio Check given by the Support Assistant does not report any issues and fails to fix the problem after diagnosing other devices and checking/repairing drivers.

 

This issue does not affect any devices connected via Bluetooth nor does it affect headphones when plugged in either via USB or the headphone jack, and only applies to the built-in speakers.

 

No third-party audio managing software has been downloaded, and this occurs with all programs on the device.

1 REPLY 1
HP Recommended

@EarthToAccess

 

I reviewed your post and I understand that the audio fades every few seconds.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the audio driver and then download and install it from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105701.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.