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‎10-14-2019 09:26 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

No sound from onboard speakers, but my earphones work fine. Similar to problems reported on this forum by Adoanha and GHarry23, but my hardware is different. Commonality is WINDOWS 10 and the fact that our speakers used to work and now they don't.  They reported changes occurring after a Windows update. I believe mine coincided with a BIOS update.

I have done every troubleshooting step possible but I have not touched the BIOS settings.  I think the fix for this has to come from HP and I WOULD APPRECIATE SOMEONE FROM HP TELLING US THEY ARE WORKING ON IT.

2 REPLIES 2

‎10-14-2019 04:45 PM

HP Recommended

Thank you.  I have tried everything suggested by the HP Bots and nothing works and no one is reachable.  Very frustrating.   Good luck.

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‎10-16-2019 05:00 PM

HP Recommended

After no response from HP, I posted a link to my HP post onto TWITTER.

@HPSupport Does anyone from HP read its support forum? Here's my problem. (I pasted in a link to my post.)

> The Response from HP:
Thanks for reaching out.
I see that you are facing issues with your HP product wherein there is no audio in the speakers but headphones do work.
I suggest that you follow the steps from this document: https://support.hp.com/in-en/document/c04973149
Let me know if this helps.

> My Reply to Their Response:
I watched the video near the start of the page you referred me to. Then, as suggested in the video, I went to the Support Assistant and downloaded the latest version of the Support Assistant. I went to run the troubleshooting but before I got past the first click, the sound was working. Updating the Support Assistant software would not have fixed the PC's sound. But the sound is working now, so I am a little happy but a lot confused. You can close this ticket. Thanks.

> My conclusion:
My PC is working now, but I'm not sure why. It is possible that updating the Support Assistant to the latest version and then CLICKING ON AUDIO CHECK might have fixed it. I doubt it, but who knows. I'm moving on, still wondering if HP reads their forum.

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