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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Audio
- Sound from laptop only plays through headphones

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04-13-2020 05:26 AM
Hi, can someone help please. The F6 mute button orange light remains on and works ie, when using headphones, and you press it, it goes on and off mute. However, the sound is only coming out of headphones not through laptop. I don’t use external speakers and the orange light wasn’t on before. It’s almost like that the sound is constantly muted via internal laptop speakers. I feel like it’s something silly I’ve pressed! Thanks
04-16-2020 03:52 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
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Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
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Click Check for updates and messages to scan for new updates.
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Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
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Click the update name for a description, version number, and file size.
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Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Also run an Audio test to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee