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- HP Community
- Notebooks
- Notebook Audio
- Sound is very weak, mic does not work

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09-19-2023 12:37 PM
Product: HP 350 G2 Notebook PC (ENERGY STAR)
Hello, World! After years of working, the mic on my laptop stopped working. I could not get it work. There were several issues with the system and I decided to reinstall Windows 10 (fresh copy). After installtion, the sound now is very weak and mic does not still working. The laptop is very good one and I would be greatful if you could help me to solve this. Below is a screenshot of the Device Manager.
And here are Hardware IDs of exlamation marked devices:
PCI Simple Communications Controller: PCI\VEN_8086&DEV_9CBA&SUBSYS_803B103C&REV_03
Unknown USB device: USB\DEVICE_DESCRIPTOR_FAILURE
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