Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 350 G2 Notebook PC (ENERGY STAR)

Hello, World! After years of working, the mic on my laptop stopped working. I could not get it work. There were several issues with the system and I decided to reinstall Windows 10 (fresh copy). After installtion, the sound now is very weak and mic does not still working. The laptop is very good one and I would be greatful if you could help me to solve this. Below is a screenshot of the Device Manager.

And here are Hardware IDs of exlamation marked devices:

PCI Simple Communications Controller: PCI\VEN_8086&DEV_9CBA&SUBSYS_803B103C&REV_03

Unknown USB device: USB\DEVICE_DESCRIPTOR_FAILURE

EmilH_0-1695148474183.png

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.