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- HP Community
- Notebooks
- Notebook Audio
- Sound issue

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12-31-2020 07:50 AM
I bought the hp pavilion desktop one day ago. I set it up and everything has been perfect. Today I went on it and the sound has gone to a high pitched fuzzy crackling noise when playing any audio or video. I have tried updating the system and restarting etc.
the computer is completely brand new and I can’t figure out as to why this has happened. Yesterday it was fine. Thanks
12-31-2020 12:54 PM
Please perform a clean install Audio software/driver, this should help.
(a) Download the following driver (Nov 26, 2020) and save on your computer,
https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111268.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Regards.
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