cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 4
248
Flag Post

Sound issue

HP Recommended
Pavilion all in one AiO 27 - d0005na PC
Microsoft Windows 10 (32-bit)

I bought the hp pavilion desktop one day ago. I set it up and everything has been perfect. Today I went on it and the sound has gone to a high pitched fuzzy crackling noise when playing any audio or video. I have tried updating the system and restarting etc. 

the computer is completely brand new and I can’t figure out as to why this has happened. Yesterday it was fine. Thanks 

3 REPLIES 3
Level 19
Level 19
88,452 88,337 11,283 24,236
Message 2 of 4
Flag Post
HP Recommended

@Jamalr1507 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver (Nov 26, 2020) and save on your computer,
                https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111268.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
  (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

many thanks, this worked!

Reply
0 Kudos
New member
1 1 0 0
Message 4 of 4
Flag Post
HP Recommended

Oh, would love to that driver, but the link does not work anymore. Is there a new link for the driver?

 

Thanks!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation