• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-31-2020 07:50 AM

HP Recommended
Product: Pavilion all in one AiO 27 - d0005na PC
Operating System: Microsoft Windows 10 (32-bit)

I bought the hp pavilion desktop one day ago. I set it up and everything has been perfect. Today I went on it and the sound has gone to a high pitched fuzzy crackling noise when playing any audio or video. I have tried updating the system and restarting etc. 

the computer is completely brand new and I can’t figure out as to why this has happened. Yesterday it was fine. Thanks 

2 people had the same question
3 REPLIES 3

‎12-31-2020 12:54 PM

HP Recommended

@Jamalr1507 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver (Nov 26, 2020) and save on your computer,
                https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111268.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
  (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-01-2021 02:43 PM

HP Recommended

many thanks, this worked!

Was this reply helpful? Yes No

‎01-13-2021 11:45 PM

HP Recommended

Oh, would love to that driver, but the link does not work anymore. Is there a new link for the driver?

 

Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.