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‎12-31-2020 07:50 AM

HP Recommended
Product: Pavilion all in one AiO 27 - d0005na PC
Operating System: Microsoft Windows 10 (32-bit)

I bought the hp pavilion desktop one day ago. I set it up and everything has been perfect. Today I went on it and the sound has gone to a high pitched fuzzy crackling noise when playing any audio or video. I have tried updating the system and restarting etc. 

the computer is completely brand new and I can’t figure out as to why this has happened. Yesterday it was fine. Thanks 

2 people had the same question
3 REPLIES 3

‎12-31-2020 12:54 PM

HP Recommended

@Jamalr1507 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver (Nov 26, 2020) and save on your computer,
                https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111268.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
  (d) Reboot again.


Regards.

BH
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‎01-01-2021 02:43 PM

HP Recommended

many thanks, this worked!

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‎01-13-2021 11:45 PM

HP Recommended

Oh, would love to that driver, but the link does not work anymore. Is there a new link for the driver?

 

Thanks!

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