Sound issue

Jamalr1507 · ‎12-31-2020

I bought the hp pavilion desktop one day ago. I set it up and everything has been perfect. Today I went on it and the sound has gone to a high pitched fuzzy crackling noise when playing any audio or video. I have tried updating the system and restarting etc.

the computer is completely brand new and I can’t figure out as to why this has happened. Yesterday it was fine. Thanks

banhien · ‎12-31-2020

@Jamalr1507

Please perform a clean install Audio software/driver, this should help.

(a) Download the following driver (Nov 26, 2020) and save on your computer,
https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111268.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

BH
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Jamalr1507 · ‎01-01-2021

many thanks, this worked!

AnneliVaan · ‎01-13-2021

Oh, would love to that driver, but the link does not work anymore. Is there a new link for the driver?

Thanks!