Sound issues on my new HP Spectre X360 15" laptop

[rsariego]

Hello,

I just recently purchased this laptop (received end of May 2021). So far it has been working fine, except for some sound issues. No matter what I try, the volume is not nearly as high as it needs to be, also inconsistent. I mostly watch YouTube videos and I notice that the volume varies widely from one video to the next, some videos will be fine, others are so low that the only way I can really hear the audio is to plug in a set of headphones. 

Even when all settings are at 100% (speaker, volume on YouTube settings, volume in the control panel), the volume is too low an can barely be heard.

Any ideas how this can be corrected?

TIA,

Rosemary

[praveenbv]

Hi@rsariego, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps Audio issue 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

Realtek High-Definition (HD) Audio Driver

Option 2: Update the audio driver in Device Manager

1. Open Device Manager.
2. Expand Sound video and game controllers.
3. Right-click on Realtek Audio Device.
4. Select Update Driver Software.
5. Select Search automatically for updated driver software.
6. Follow the on-screen instructions to download and install the driver.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[rsariego]

Hello Praveenbv,

Thank you very much for replying to my inquiry. I have followed your instructions and updated the drivers. I do not notice any significant difference, at least not in YouTube which is where I am encountering the issues. But I will play a few more different videos to see if maybe there is improvement.

Thank you again for your assistance.

Rosemary