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11-04-2020 06:19 AM
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)
Nearly every time I am in a MS Teams meeting the sound on my laptop cuts out, freezes and makes a very loud buzzing noise. I have to do a hard restart to fix it,
There have also been numerous occasions were the sound doesn’t work and a red cross appears in the volume icon on the taskbar. This happens either, after I have used the mute keyboard key or I disconnect my Bluetooth headphones .
I have tried using the Audio diagnostics and HP guided diagnostics which occasionally fixes the problem, otherwise I have to power off the laptop using the keyboard key but even then, the sound will stop working again at some point after in the session. My laptop is up to date will all the drivers installed. It was only purchased in September!!
1 REPLY 1
11-19-2020 11:38 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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