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‎10-19-2020 12:04 PM

HP Recommended

@User_envy1- I appreciate the information you've provided, that said, I'll need the product number or name as well, so that I know which device you are referring to?

Please make use of the link I've shared to get the details I need.

Good luck!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎10-20-2020 10:15 PM

HP Recommended

Product number: 3S099PA#ACJ

HP Envy ba0xx

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‎10-21-2020 01:20 PM

HP Recommended

@User_envy1- Thank you for the details,

I went through the HP website and there's no update available for OCT 2020 as of yet, may I know which software you've updated?

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎11-02-2020 07:32 AM

HP Recommended

please help to resolve my sound issue 

sound not work 

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‎11-03-2020 06:47 AM

HP Recommended

May I know which update was performed?

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‎11-05-2020 05:58 AM

HP Recommended

Hi, try to reinstall OS using HP Cloud Recovery Tool.

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