cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 5
472
Flag Post

Sound level randomly fluctuating

HP Recommended
HP Envy x360 15-cn0007na
Microsoft Windows 10 (64-bit)

Hi all. 

The sound level on my laptop is randomly fluctuating without any user input.

What happens is that suddenly the volume will decrease to a much lower level than the one it is set to.

It might return to its normal level after a while but it also might not.

Tried deleting and reinstalling the sound driver to no avail. 

Higlhy appreciate any help.

4 REPLIES 4
Highlighted
Level 19
Level 19
87,244 87,128 11,099 23,837
Message 2 of 5
Flag Post
HP Recommended

@Anthony2d 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


        https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96155.exe


(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Highlighted
Level 2
10 6 1 2
Message 3 of 5
Flag Post
HP Recommended

I have same issue. After reinstall driver software 

I manage off  "noise suppression" settings for speakers.

And sound OK on speakers.

But if I put any devise in audio jack  like (headphones)

The settings not active and  "noise suppression" HPAC.png is on.

Laptop HP ProBook 440 G6 driver software  - https://support.hp.com/ru-ru/drivers/selfservice/swdetails/hp-probook-440-g6-notebook-pc/23200928/sw...

 

 

0 Kudos
Tags (1)
Highlighted
New member
3 3 0 0
Message 4 of 5
Flag Post
HP Recommended

uninstall B&O

0 Kudos
Highlighted
New member
3 3 0 0
Message 5 of 5
Flag Post
HP Recommended

I just spent the last two days troubleshooting this same issue. I tried all the standard fixes and nothing worked. I needed to get good mic input for recording training videos for our cad team, so I got drastic and uninstalled the B&O app from control panel. I am so very happy to say that it fixed everything. The B&O app may work to play music but it ruins any kind of recording. I got all my rough audio in today, and it sounds like it should. Your screen shot is of the app that causes the problem, so you will loose that controller, but you still have sound mixer by right clicking the speaker icon at the bottom.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation