cancel
Showing results for 
Search instead for 
Did you mean: 
MarkMalewski
New member
5 4 0 0
Message 1 of 4
1,231
Flag Post

Solved!

Sound not working after windows update 1803

HP Recommended
HP ENVY x360 - m6-aq105dx | Product number: W2K44UA
Microsoft Windows 10 (64-bit)

Product name:  HP ENVY x360 - m6-aq105dx

Product number: W2K44UA

Product number: W2K44UA#ABA

 

MIcrosoft Windows 10 - Update 1803

 

After a Win10 redstone 4 (1803) update, the speaker in the taskbar has a red "X" in it, and if I go into settings it shows no audio sound device.

 

Also the following error msg appeared on the desktop: 

Smart Audio: A Conexant audio device could not be found. The application will now exit.  

 

I have no sound and this Notebook is less than a year old and running 7th gen I7-7500U (X64 based processor) with 16GB Ram but when I go to Device Mgr under Sound it shows:  Conexant ISST Audio (drivers appear to be the latest)(v9.0.153.1).  

It also shows Intel(R) Display Audio (drivers appear to be latest)(v10.25.0.5)

 

When I look at sound under System Settings it states: No output devices found.  I did try a lot of the suggestions from the Virtual Assistant including reinstalling the HP sound drivers to no avail. 

 

I would love to get my sound back even if I have to use Realtek or some other sound device/driver. 

 

Any help would be appreciated. 

 

Thank-you!

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
94,927 92,539 12,297 26,139
Message 2 of 4
Flag Post
HP Recommended

@MarkMalewski 

 

Realtek won't work. Please try newer version  9.0.160.50 Rev.J:

 

     https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82767.exe

 

or

 

You could also update the Conexant audio driver via Device Manager using following steps:

 

Step 1. Open Device Manager.> Sounds

Step 2. Right click on the Conexant audio device.

Step 3. Select Update driver software.

Step 4. Click Search automatically for updated driver software.

Step 5. Reboot your PC.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
banhien
Level 19
Level 19
94,927 92,539 12,297 26,139
Message 2 of 4
Flag Post
HP Recommended

@MarkMalewski 

 

Realtek won't work. Please try newer version  9.0.160.50 Rev.J:

 

     https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82767.exe

 

or

 

You could also update the Conexant audio driver via Device Manager using following steps:

 

Step 1. Open Device Manager.> Sounds

Step 2. Right click on the Conexant audio device.

Step 3. Select Update driver software.

Step 4. Click Search automatically for updated driver software.

Step 5. Reboot your PC.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
MarkMalewski
Author
New member
5 4 0 0
Message 3 of 4
Flag Post
HP Recommended

@Banhien - I downloaded the very latest file version  9.0.160.50 Rev.J:

     https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82767.exe

 

I installed the file, rebooted the laptop (when it asked me to reboot) and now everything is working perfectly!

 

Thank-you!

- Mark

 

 

Was this reply helpful? Yes No
swea
New member
2 2 0 0
Message 4 of 4
Flag Post
HP Recommended

audio.PNG

 

I can't even see a Conexant audio device, even after installing the update mentioned.

 

 
 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation