cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
apullu
New member
2 1 0 0
Message 1 of 3
347
Flag Post

Sound not working on HP Spectre x360 Windows 10

HP Recommended
HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

The sound on my HP Spectre x360 Convertible 13 has stopped working. I have tried everything. I restarted and force restarted the computer. I have uninstalled and reinstalled the audio drivers three times. I have system rebooted to factory settings. Nothing is working. What is going on? 

2 REPLIES 2
banhien
Level 20
Level 20
100,076 39,116 13,000 27,315
Message 2 of 3
Flag Post
HP Recommended

@apullu 

 

Please do a clean install Audio software/driver, this should help.


  (a) Download the following driver and save on your computer,

                  https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98713.exe

  (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
  (c) Right click downloaded file and select Run as administrator,
  (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
apullu
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

This did not help. I followed your instructions exactly, and did the process three times. The sound is still not working. This computer is only three years old. I do not use it for any games, movies, or streaming. I use it work and video calls at work. I use no other programs. The sound worked perfectly yesterday, and today nothing. What is going on?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation