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- HP Community
- Notebooks
- Notebook Audio
- Re: Sound not working

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11-17-2018 07:00 AM
My sound only works through my headphones. When I try to play something on my computer without my headphones, I hear a high pitched whining sound. I have tried updating my drivers, disabling my drivers, deleting my drivers, and restarting multiple times throughout. Nothing seems to work. I am at a loss of what to do next. This is my device manager
11-20-2018 02:02 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and I understand your concerns
Since the issue occurs when using the Notebook speakers, I suggest you run an Audio Diagnostic from UEFI to confirm the Hardware Functionality of the Speakers
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee