Sound on youtube is delay 1-2 seconds

[thsecmaniac]

I have a problem for my new HP Laptop about audio when I play a video on youtube. The sound in the first few seconds of Youtube Video doesn't come out. This problem also happen on both Firefox and Chrome. 

[A4Apollo]

Hi! @thsecmaniac, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand when you play video on youtube there is an audio delay of 1 to 2 seconds on your PC.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with a different browser?

Does the issue persist when you paly a video saved on your PC?

Try resetting the browser to factory settings and check if it helps.

If the issue still persists try uninstalling the audio driver from device manager on your PC and install the latest audio drivers and BIOS.

Please find the link to install audio drivers.

Also, update the BIOS using this link.

Hope to hear from your soon!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[thsecmaniac]

sorry for a delay response. it happens on the different browsers also but doesn't happen to videos on my laptop. this issue start to happen when I'm just finish to install my browsers

[A4Apollo]

@thsecmaniac, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned the issue persists when trying with different browsers.

Uninstall the audio driver from device manager on your PC and install the latest audio drivers.

Update the audio drivers using this link.

Also, update BIOS on your PC and check if it helps.

Link to update BIOS.

Let me know if this works!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[thsecmaniac]

Those drivers is installed to my laptop that I bought  last weeks

[sandytechy20]

@thsecmaniac

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.

[MatakuZ]

This problem is not exclusive to computers, it happens on all devices with YouTube. Phones have the same problem. The issue is something that you’d have to ask YouTube about directly. 

[thsecmaniac]

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@MatakuZ wrote:

This problem is not exclusive to computers, it happens on all devices with YouTube. Phones have the same problem. The issue is something that you’d have to ask YouTube about directly. 

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my dell laptop and my android phone doesn't have this issue.

[uscgrl93]

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